Your eCommerce website is a fundamental part of your business and we want to keep it operating 24/7 and up to date to maximise your return on investment.

Our support services include:

• Break-Fix: In the unlikely event your website is not working email or call us and we will fix it.
• Change: If you need changes to your website we will do them if they are small or provide a quotation if they are larger.
• New Features: As we develop our product, new features will be made available to you. Some of these will just happen, others will need a change to your website and in this case we will provide a quotation for the labour to implement the change, the feature itself is free.
• Sage Upgrades: If you upgrade your Sage system to a new version we will upgrade your GOb2b system to match at no extra charge.

The Data Centre monitors all the machines in the ‘private cloud’ and key metrics on all the virtual machines. We also monitor all the virtual machines via a separate remote technology.

Finally we monitor the response of each site every 5 minutes from our own monitoring installation in Manchester which is hosted by a different company from the one that provides our main hosting.

All this monitoring produces alerts to our support staff and to the mobile phone of our out-of-hours technician. The net result is we are often investigating a problem and have fixed it before you would notice.

We buy bandwidth from the data centre to the internet and this is an uncapped amount; we simply get charged more if the usage in any month is higher than we budget for.

Bandwidth usage is dependent on the number of visitors and the size of the pages and associated resources such as images and downloads. It is also very ‘peaky’ so when your site is using a lot another may be using very little.

We have included bandwidth in our support and hosting charge and we guarantee to supply sufficient for your needs up to a maximum of 10 Mbs using the 95th percentile. None of our current customers exceeds this limit.